This is the backbone of modern IT support. It is no longer necessary, in most cases, to send a technician on site to fix or update your systems. Instead, techs can monitor every device in your network from a remote location. They can access the devices remotely to manage updates and install security patches. They can discover, diagnose, and solve most problems quickly and efficiently without you having to wait an hour or more for someone to travel to your location.
This efficient and streamlined service delivery is precisely why we can offer excellent IT support at a fraction of the cost of hiring your own IT team. Instead of having a full-time technician on staff, you essentially share a team of technicians with our other clients. Through their 24/7 monitoring and proactive risk management, most common technical issues are averted or solved before anyone in your building notices something is wrong.
Rest assured, if something happens that requires an on-site technician, we will send someone to your site! That’s the benefit of working with a local company. Though we strive to not NEED to go physically into your building, we CAN and WILL be there quickly to resolve any issue that arises.