“Moving to HTA will mean working with highly skilled, professional people”

“One of the biggest benefits of working with Healthcare Technology Advisors (HTA) has been a systematic approach to all aspects of IT. For example, it is beneficial to have a written accounting of all equipment with identification numbers to identify when the equipment went into service and to identify the equipment for quick repair and problem solving.

Responses to all calls for IT support are handled with a respectful, problem solving, “we are on the same team” approach to attend to the issue in a timely manner. There is no sense of condescending that is experienced with most IT service.

I would say that changing IT service providers is a difficult decision because of the uncertainty, but the outcome of moving to HTA will mean working with highly skilled, professional people.”